What materials do you use?

Our products are 3D printed using high-quality PLA filament. For future food-contact products, including cookie cutters, we plan to use Bambu Lab PLA Pure (EU Regulation No. 10/2011).

Colors may vary slightly from the photos depending on lighting, screen settings, and filament batches.

Are your products food safe?

Our cookie cutters will be printed using Bambu Lab PLA Pure, a filament made with ingredients that have been tested for EU food-contact compliance (EU Regulation No. 10/2011).

However, a 3D-printed item is not automatically considered fully food-safe simply because the filament is food-contact certified. Printed objects contain small layer lines that can collect food particles, and the final safety of the item also depends on the printer, nozzle, printing environment, cleaning process, and intended use.

For this reason, our cookie cutters are intended for occasional dough cutting only. They should not be used for liquids, hot foods, cooking, baking, or storing food.

Please hand wash cookie cutters with warm water and mild dish soap before and after use. Do not place them in the dishwasher, microwave, oven, or near high heat. Allow them to dry completely before storing.

Always inspect your cookie cutter before use. Discontinue use if it becomes cracked, damaged, or excessively worn.

Can I use your cookie cutters in the oven?

No. Our 3D-printed products are not designed to go in the oven. Cookie cutters should only be used to cut and shape dough before baking. Remove the cutter before placing dough in the oven.

How long does it take to make my order?

Most ready-to-ship products are made within approximately 3–7 business days before shipping.

Custom and personalized products may take approximately 5–10 business days to create, depending on the design, quantity, color choices, and current order volume.

During holidays, launches, sales, and other especially busy periods, production may take longer. If your order requires additional time, we will do our best to communicate that with you.

The production time does not include shipping time.

How long does shipping take?

Once your order has been completed and shipped, delivery times depend on the shipping carrier and destination. You will receive tracking information when your order ships.

We are not responsible for carrier delays, incorrect addresses, weather delays, lost packages after confirmed delivery, or delays outside our control. Please make sure your shipping address is correct before placing your order.

Do you accept custom orders?

We may accept custom orders depending on the product and design. Custom orders may require additional production time and are not eligible for cancellation or return once production has begun.

Please contact us before ordering if you have questions about a custom request.

Can I choose my colors?

For many products, yes. Available colors may vary by product and current filament availability. If a specific color is unavailable, we will contact you when possible to discuss an alternative.

Please remember that the color shown on your screen may look slightly different from the finished product.

Are 3D-printed products perfect?

Because our products are individually 3D printed, small variations may occur. You may notice minor layer lines, slight texture differences, small surface imperfections, or subtle variations in color.

These are normal characteristics of 3D-printed products and are not considered defects unless they affect the item's function, structure, or appearance in a significant way.

Are your products toys?

Unless specifically stated otherwise, our products are not toys. Some items may contain small parts and could present a choking hazard.

Keep products away from young children and pets unless the item is specifically designed and labeled for supervised use by the appropriate age group.

How should I care for my 3D-printed product?

Keep products away from direct sunlight, hot cars, stoves, ovens, dishwashers, microwaves, and other sources of high heat.

PLA may soften or warp when exposed to elevated temperatures. Hand wash items when appropriate and avoid harsh chemicals, abrasive scrubbers, and prolonged soaking.

What if my order arrives damaged?

Please contact us within 7 days of delivery and include:

• Your order number

• Clear photos of the damaged product

• Photos of the packaging

• A brief description of the issue

We will review the situation and determine whether a replacement, repair, or refund is appropriate.

Please do not throw away damaged items or packaging until we have completed the review.

Refund and Return Policy

Because many of our products are made to order, personalized, or custom printed, we generally do not accept returns or exchanges due to a change of mind, incorrect color selection, or ordering the wrong size or design.

Order cancellations

Cancellation requests must be submitted as soon as possible. If production has not started, we may be able to cancel and refund the order.

Once production has begun, the order may no longer be eligible for cancellation.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

After reviewing the issue, we may offer a replacement, repair, store credit, or refund. We may request photos or the return of the item before processing a resolution.

Returns

Returns may be considered for unused, non-custom items if you contact us within 14 days of delivery. The item must be unused, undamaged, and returned in its original condition.

The customer is responsible for return shipping unless the item was defective, damaged in transit, or sent incorrectly.

Custom, personalized, made-to-order, clearance, and downloadable products are not eligible for return unless they arrive damaged, defective, or incorrect.

Refund timing

Once a refund is approved, it will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Original shipping costs are generally non-refundable unless the order was damaged, defective, or sent incorrectly.

Lost or stolen packages

We are not responsible for packages that are marked as delivered by the shipping carrier but are later reported missing or stolen. Please check with household members, neighbors, your local post office, and the carrier before contacting us.

We will do our best to assist with tracking information, but replacement or refund decisions are handled on a case-by-case basis.

Contact us

If you have questions about an order, product, custom request, or return, please contact us through our store contact form or email us at office@tabletales.co. Please include your order number whenever possible.